Refund Policy
Last updated:
1. Introduction
This Refund Policy outlines the terms and conditions for returns and refunds of products purchased from Premiumreal through our website premiumreal.ddd.
2. Right of Withdrawal
In accordance with European Union consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving the product without giving any reason.
3. Withdrawal Period
The 14-day withdrawal period begins:
- On the day you receive the product, or
- On the day you receive the last item if you ordered multiple items in one order
To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.
4. How to Return a Product
To return a product, please contact us:
Email: admin@premiumreal.world
Phone: +45 91 19 92 28
Address: Fruebjergvej 3, 2100 København Ø, Denmark
Please provide the following information:
- Your order number
- Product name and quantity
- Reason for return (optional)
5. Return Conditions
To be eligible for a return, the product must:
- Be returned within 14 days of delivery
- Be in its original, unopened condition
- Be in its original packaging
- Include all original accessories and documentation
6. Return Shipping Costs
You are responsible for the direct costs of returning the product unless:
- The product was defective or incorrect when delivered
- We failed to inform you about your right of withdrawal
In such cases, we will bear the return shipping costs.
7. Refund Process
7.1 Refund Timeline
Once we receive your returned product and verify that it meets the return conditions, we will process your refund within 14 days.
7.2 Refund Method
Refunds will be issued using the same payment method you used for the original purchase. If this is not possible, we will contact you to arrange an alternative refund method.
7.3 Refund Amount
You will receive a full refund of the purchase price, excluding:
- Return shipping costs (unless we are responsible for them)
- Any reduction in value due to handling beyond what is necessary to establish the nature, characteristics, and functioning of the product
8. Exceptions to the Right of Withdrawal
Your right of withdrawal does not apply to:
- Products that have been opened and are not suitable for return due to health protection or hygiene reasons
- Products that have been sealed and cannot be returned after being unsealed
- Products that have been personalized or made to your specifications
9. Defective Products
If you receive a defective or damaged product, please contact us immediately. We will:
- Arrange for the return of the defective product
- Provide a replacement product or full refund
- Cover all return shipping costs
10. Incorrect Products
If you receive an incorrect product, please contact us immediately. We will:
- Arrange for the return of the incorrect product
- Send you the correct product
- Cover all return shipping costs
11. Processing Time
After we receive your return request, we will:
- Send you a return authorization and instructions within 2 business days
- Process your refund within 14 days of receiving the returned product
12. Cancellation Before Shipment
If you wish to cancel your order before it has been shipped, please contact us immediately. We will process a full refund within 14 days.
13. Contact Information
For questions about returns or refunds, please contact us:
Email: admin@premiumreal.world
Phone: +45 91 19 92 28
Address: Fruebjergvej 3, 2100 København Ø, Denmark
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date.